Terms Of Sales

These terms apply to all activities between you and Thiabis  (hereinafter referred to as “Thiabis”, “Thiabis online store”, “the online store” or “we”). Any order implies acceptance of the general conditions.

Thiabis strives to describe the Terms and Conditions in clear and understandable terms. Please read these terms carefully before ordering.
Thiabis reserves the right to modify the general conditions at any time and without notice.

Download the general conditions

1.1 Company details

Thiabis (Thiabis)
144 Rue Mattot, 1410 Waterloo (Belgium)
VAT/company number: BE0684559385
Telephone: 0800 37 620
Account number: BE37 3631 6895 3428 (note: please always mention the single unstructured communication of your order confirmation).

1.2 Data accuracy

We make every effort to ensure that the information on this website is complete, accurate and current. Despite all these efforts, some of this data may be inaccurate, incomplete or out of date. Thiabis cannot provide any guarantee as to the completeness, accuracy or timeliness of the information presented on this website.

1.3 Price

All prices mentioned on the Thiabis online store are denominated in euros. They all include 21% VAT, but do not include shipping costs.

1.4 Compliance and warranty

We guarantee that our goods are in conformity with your order and that they meet the normal expectations that you may have, taking into account the specifications of the product. We also guarantee, of course, that our goods comply with all the laws in force at the time of your order.
With regard to the delivery of goods, we also apply the minimum legal warranty period of two years if the goods do not comply with the order placed. This guarantee implies that any good which presents defects or faults will be repaired or replaced free of charge up to 2 months after its delivery.
As far as possible and reasonable, you have the choice between repair or replacement. You only have the right to demand a price reduction or termination of the sales contract if the repair or replacement proves to be excessive or impossible or if it cannot be done within a reasonable time.
We ask you to inform us of each defect or defect within two months of the observation. Any defect or defect which becomes apparent within 2 months of delivery is deemed to have existed before delivery, unless we are able to prove the contrary. Beyond 2 months, it is up to you to prove that the defect existed before delivery.

1.5 Condition of the goods

All items offered for purchase in the Thiabis online store are brand new and immaculately clean, and have never been worn. All products in the online store are illustrated with photos and accompanied by a clear explanation (brand, description, price, possible promotion, available sizes, washing instructions, etc.).

1.6 Colors

We make every effort to ensure that the colors of the items presented in the online store are in line with reality. Please note, however, that the colors shown in the photos may differ slightly from the actual colors (depending on the screen, brightness, etc.). Do not hesitate to contact us if you have any doubts regarding a color.

1.7 Offer of goods and free choice of order

The presentation of our products in the Thiabis online shop is only a non-binding invitation to order goods from us. Sending the order constitutes a binding offer to conclude a purchase contract.
We accept this offer since we deliver the goods. The automatically generated email for order confirmation does not constitute acceptance of the offer, but merely informs you that we have received your order. We are free to decide whether or not to accept any order. We will notify you immediately if we decide not to fulfill an order.
Thiabis sells its articles only to end consumers and only in quantities that are customary in trade.

1.8 Limitation of Liability

The information on this site is general in nature. The information is not adapted to personal or specific circumstances and cannot be considered as personal, professional or legal advice to the user.
Thiabis does all the efforts are made to ensure that the information provided is complete, correct, accurate and up-to-date. Despite these efforts, errors occur in the information provided. If the information provided contains errors or if certain information on or through the site is unavailable, Thiabis will do everything possible to remedy the situation as soon as possible.

Thiabis cannot be held liable for direct or indirect damage resulting from the use of the information on this site.
If you discover errors in the information provided by this site, you can contact the site administrator.
The content of the site (including links) may at any time, without notice or notification, be modified or supplemented. Thiabis does not guarantee the proper functioning of the site and can in no way be held liable for the incorrect functioning or (un)temporary availability of the site or for any damages, direct or indirect, resulting from the access or use of the site.
Thiabis can be no evidence against anyone, direct or indirect, special or otherwise liable for damages resulting from the use of this site or another, in particular due to links or hyperlinks, including, without limitation , all losses, work stoppages, deterioration of programs or other data on the user’s computer system, hardware, software or other.
The site may contain hypertext links to third-party sites or pages, or refer to them indirectly. The inclusion of links to such sites or pages does not imply endorsement of the content.
Thiabis expressly declares that it has no control over the content or other characteristics of these sites and can in no way be held responsible for the content or functionality or any other form of damage caused by its use.

2.1 Order and agreement

After registration, you can place an order in the online store. Within 24 hours maximum, you will receive a confirmation email and a summary of your order. After payment and receipt of your items, you, as a customer, have 14 days to return or exchange items through the online store or deposits (see “right of withdrawal”). Beyond this period, your purchase is considered final and you remain the owner of the items purchased.
We recommend that you contact us beforehand if you have any questions or doubts in order to avoid any misunderstanding and disappointment. We assume that the data you provided to us during registration and ordering are truthful. Indeed, any erroneous or incomplete information may compromise the rapid processing and delivery of the order. In addition, it is also your responsibility as a customer to keep your password confidential in order to prevent misuse.

2.2 Minimum order value

The minimum order value of the Thiabis online store is 20 euro VAT included.

2.3 Methods of payment

You can pay for your purchases made in the online store using several payment methods.
If you opt for payment by net banking (BNP Paribas Fortis, Dexia, ING and KBC) or by credit card (VISA and Mastercard), the amount is immediately deducted from your account and we can process your order immediately.

2.4 Security of online payments

All online payments are made through a secure transaction in collaboration with our partner Bancontact, Stripe or PayPal. Your payment details and credit card information will only be used for payment of the order and will never be communicated to third parties.

2.5 Display of prices

Thiabis undertakes to always display correct prices in the e-shop for the items offered for sale. In the exceptional case that incorrect prices are displayed by mistake, whether due to a technical problem or human error, the so-called “consumer good faith” criterion still applies.
The obligation of the seller to sell at the price indicated on his website, even if it is an error to his detriment, is weakened by the criterion of the good faith of the consumer, who must have reasonably believed that the price stated was correct. (Source: OIVO, the research and information center for consumer organisations, referring to the legislation on the reasonableness of the indication of prices).

3.1 Delivery methods

Orders placed in the online store can be delivered in different ways. During the ordering process, you have several options: either you pick up your order free of charge from a Thiabis depot of your choice, or you

us you have your items delivered to an existing postal address via Mondial Relay or post. It’s 100% free to an address in Belgium! For a delivery abroad, you pay a fixed cost (10.45 euros in the Netherlands; 11.45 euros in Luxembourg; 14.45 euros in France).
In addition, Thiabis delivers to vending machines: “Bpack 24/7” from bPost.
Thiabis is not responsible for any customs fees and other additional taxes, levies or fees that third parties may apply after shipment.

3.2 Methods of sending to a postal address

All packages from the Thiabis online store are delivered in the presence of a Thiabis representative sent by our postal partner. In general, an order is delivered within 5 working days after the order date.
A package cannot be delivered, for example, to the back of the house or to neighbours. If you are absent when the postman arrives with your package, he will leave a notice in your mailbox. Pick up your package, with this notice, within 14 days at the post office or post office indicated.
If you still haven’t picked up your package after 14 days, the post office will return your items to Thiabis head office. They will be carefully stored there until you contact us online or by telephone (0800/37.620). We will return your items free of charge to a Thiabis depot or for 5.95 EUR to an address of your choice in Belgium via Mondial Relay.

3.3 Delivery to a Thiabis depot

You can choose to pick up your package at a Thiabis depot. This delivery method is free. Our depots keep online store orders for 14 days. If you have not picked up your package after 14 days, the items will be returned to Thiabis
If you still haven’t picked up your package after 14 days, the depot sends your items back to Thiabis’s head office. They will be carefully stored there until you contact us online or by telephone (0800 37 620). We will resend your items.

4.1 Right of renunciation

As a customer, you have the right to cancel your purchase within 14 days of the day of delivery of your items, without payment of a fine and without having to justify your decision. To exercise this right of renunciation, it is sufficient for you to inform Thiabis in writing or by e-mail. You can always use the model form from Volume VI of the Code of Economic Law.
We will refund the full amount of the returned items upon receipt of the returned package. Please note: returned items must meet certain conditions to give rise to a refund (see “Return conditions”).
Please note: nail polish and perfume cannot be returned or exchanged.

4.2 Return procedure

At Thiabis, we have also provided for the exchange of articles. You can exchange all or part of your order quickly, easily and for free*! As a customer, you have two options: either you choose to get a refund if you do not want to keep the items, or you decide to exchange them for another size or color.
Returned items must be sent back to us, preferably in their original packaging. When returning, always use the address sticker (“Return to sender”) that accompanies any package. Please always indicate the reason for the return and, in the case of an exchange, specify the size/color of the desired items. You provide us with this information either in the return form, online or by telephone (0800 37 620).
You can either return the returned items to us by post or drop them off at a Thiabis depot of your choice. In both cases, the return sticker must be affixed, preferably on the original packaging.
Please note: nail polish and perfume cannot be returned or exchanged.
*return and exchange by post: only free in Belgium

4.3 Return conditions

Complete the return form and attach it to the items you wish to exchange in the original packaging. Return your package within 14 days to Thiabis. Be aware, however, that returned items have their sensitivities. Please take into account their demands:

Returned items are nostalgic – Be sure to post them back or return them to Thiabis within 14 days.
Returned items have style – They are immaculately clean and have never been worn.
Returned items are old school – They are never released without their original tags.
Returned items like their habits – They preferably travel in their original packaging.

If you meet all the conditions, you will be guaranteed a refund of the full amount of the returned items within 14 days of receipt of the returned items. Please note: nail polish and perfume cannot be returned or exchanged.

4.4 Damaged items and manufacturing defects

We always pack and ship our items with the utmost care to minimize the risk of damage during shipment. Before shipment, we carefully check all items to detect any manufacturing defects.
If an item is found to be damaged, however, you can return it to us free of charge and opt for a refund or an exchange. You must report any deterioration and manufacturing defects within seven working days of receiving the order.

If you do not understand the above information or have any comments or suggestions regarding an order or the online store in general, please do not hesitate to contact us. Leave us a message online (24/7), click on the customer service chat on (Mon-Sun 9am-5pm) or call 0800 37 620 (Mon-Sun 9am-5pm).

If you have any questions, comments or complaints, please contact our customer service first. We are happy to help, you can expect a personal response from us within one business day.

As a supplier concerned with satisfying its customers, we inform about the procedure for questions and complaints can be made via contact on the website or in writing: 144 Rue Mattot, 1410 Waterloo, Belgium.

In addition to our own complaints procedure, since June 1, 2015, you can contact the Consumer Mediation Service (COD) for out-of-court consumer disputes. This service can mainly provide you with information about your rights as a consumer. If you have any complaints, you can also contact the COD. The COD will analyze your complaint and then forward it to the competent mediation body. More info on

Finally, you can also contact the EU Online Dispute Resolution Platform, at =EN.

Thiabis has e-Commerce quality content. It is a proof of quality for the purchase of products and services via the Internet. This markdown provides consumers with certain guarantees, such as secure payment, transparent conditions and clear communication. With the e-Commerce quality content, Thiabis shows you that we offer you a reliable and secure way to shop in our online store.

The content of the website belongs to Thiabis. This includes text, graphics, photos, illustrations, animations, sounds, images and software. This content is protected by copyright or other rights. Any copying, publication, reproduction or use whatsoever is prohibited without the written permission of Thiabis. In the event of a breach, we will not hesitate to take the necessary legal measures.

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